Usage Guide

 

1. About the Order Process

From the product page you wish to purchase, select the options and quantity, then add to cart.
After the order is completed, an order completion email will be sent to your registered email address.
If you do not receive an email after some time, please check your "spam folder" or check your order status from your order history.
*If the product is out of stock, we will contact you.

 

2. About Payment Methods

The following payment methods are available:

Credit card payment (Visa, Mastercard, American Express, JCB)
Mobile payment (Shop Pay, Apple Pay, Google Pay), PayPal, Paidy deferred payment

[Number of Installments]
This varies depending on your credit card company. Please check with your card company in advance.

[Please Note]
●For security reasons, we generally do not send credit card slips.
Your credit card statement sent by the credit card company will serve as your usage record.
●Depending on your usage status, you may be required to switch to another payment method.
●When paying by credit card, your card will be authorized on our website at the time of order.
Please note that if this authorization is not obtained, your card use and order will not be confirmed.
●Cash on delivery (a system where you pay the fee in cash at your doorstep when the product is delivered) is not supported.

[Paidy Deferred Payment] (Japan only)

・No prior registration or credit card registration required.
・Purchase now with just your email address and mobile phone number. Payment is due by the 27th of the following month via convenience store payment, bank transfer, or automatic debit.
・No matter how many times you purchase in a month, payment is summarized into a single payment the following month.
*For more details about "Paidy", please see here.

 

3. About Shipping

Shipping will be via Yamato Transport's mail service or Sagawa Express's delivery service.
Free shipping for purchases of 3,980 yen (tax included) or more.

(Free shipping for Hokkaido and Okinawa for purchases of 6,000 yen or more)



[Mail Service]
Carrier: Yamato Transport Shipping Service Name: Nekopos Mail

Mail Service: 290 yen nationwide flat rate

[Specifications]
Within 2.5 cm thickness, A4 size (within 22.8 x 31.2 x 2.5 cm)
Size that fits into a standard mailbox slot.

[Notes]
◆Nekopos mail is a delivery method that is posted in your mailbox.
We cannot guarantee against loss or theft after posting.
Thank you for your understanding in advance.
◆Nekopos mail may not be available for large quantity orders or due to size restrictions.
(We will contact you by email to change to courier service, etc.)
◆Delivery time cannot be specified.
◆Delivery will be posted in your mailbox "the next day or the day after next".
◆For high-value items, we may change to courier service.
(We will contact you by email.)

---

[Courier Service]
Carrier: Sagawa Express Shipping Service Name: Hikyaku Courier Service

Courier Service Price List

	Region Details	Shipping Fee
Hokkaido	Hokkaido	1530 yen
Tohoku	Aomori, Iwate, Akita	710 yen
Tohoku	Miyagi, Yamagata, Fukushima	690 yen
Kanto	Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi	600 yen
Shinetsu	Niigata, Nagano	630 yen
Hokuriku	Toyama, Ishikawa, Fukui	630 yen
Tokai	Gifu, Shizuoka, Aichi, Mie	630 yen
Kansai	Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama	580 yen
Chugoku	Tottori, Shimane, Okayama, Hiroshima, Yamaguchi	630 yen
Shikoku	Tokushima, Kagawa, Ehime, Kochi	630 yen
Kyushu	Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima	630 yen
Okinawa	Okinawa	1530 yen

※This price includes consumption tax.
※Additional shipping fees may apply for remote islands and some areas.

[Notes]
◆Delivery date and time can be specified.
◆Orders will be shipped within 7 days of receipt.
(If an item is out of stock, we will contact the customer separately via email.)
◆For purchases paid in advance, we will ship once payment has been confirmed.
(If an item is out of stock, we will contact the customer separately via email.)
◆Please note that delivery may be delayed in the following cases:
　●Due to worsening transportation conditions caused by natural disasters, bad weather, accidents, etc.
　●During year-end and New Year holidays, Obon holidays, etc.

---

[International Shipping]
Carrier: Japan Post Shipping Service Name: International Air Packet

International Air Packet Price List

Weight	Taiwan	Canada/Europe	USA
Up to 100g	720 yen	880 yen	1200 yen
Up to 200g	820 yen	1060 yen	1410 yen
Up to 300g	920 yen	1240 yen	1620 yen
Up to 400g	1020 yen	1420 yen	1830 yen
Up to 500g	1120 yen	1600 yen	2040 yen
Up to 600g	1220 yen	1780 yen	2250 yen
Up to 700g	1320 yen	1960 yen	2460 yen
Up to 800g	1420 yen	2140 yen	2670 yen
Up to 900g	1520 yen	2320 yen	2880 yen
Up to 1000g	1620 yen	2500 yen	3090 yen

※Includes international registered mail fee of 370 yen.

[Notes]
◆International Air Packet is limited to packages with a total length, width, and height of up to 90cm.
　If the size exceeds the above, please inquire separately.
◆Orders will be shipped within 7 days of receipt.
(If an item is out of stock, we will contact the customer separately via email.)
◆For purchases paid in advance, we will ship once payment has been confirmed.
(If an item is out of stock, we will contact the customer separately via email.)
◆We cannot compensate for loss or damage to packages. Thank you for your understanding.
◆Please note that delivery may be delayed in the following cases:
　●Due to worsening transportation conditions caused by natural disasters, bad weather, accidents, etc.
　●During year-end and New Year holidays, Obon holidays, etc.

---

[Please Note]
●We are unable to ship on Saturdays, Sundays, and public holidays, as well as during year-end and New Year holidays, Obon holidays, and other closure days. Thank you for your understanding.
●One order is limited to one shipping address. If you require shipping to multiple addresses, please place separate orders for each address.