Usage Guide

1. Ordering Process

Please select your desired options and quantity on the product page and add it to your cart.
Once your order is complete, we will send an order confirmation email to your registered email address.
If you do not receive an email after some time, please check your "junk mail" folder or check your order status in your order history.
*We will contact you if an item is out of stock.

2. Payment Methods

The following payment methods are available:

Credit card payment (Visa, Mastercard, American Express, JCB)
Smartphone payment (Shop Pay, Apple Pay, Google Pay), PayPal, and Deferred Payment (Paidy)

[Number of Installments]
This depends on your credit card company. Please check with your card issuer in advance.

[Please Note]
● For security reasons, we do not generally send credit card usage receipts.
Please use the statement sent by your credit card company as your receipt.
● Depending on your usage status, you may be asked to change to a different payment method.
● For credit card payments, we will obtain authorization on the website at the time of your order.
Please note that your card usage and order will not be finalized if this authorization is not obtained.
● We do not accept Cash on Delivery (a system where you pay in cash at the door upon delivery).

[Deferred Payment (Paidy)] (Japan only)

・No advance registration or credit card registration required.
・Purchase immediately using only your email address and mobile phone number. Payment is due by the 27th of the following month via convenience store, bank transfer, or account withdrawal.
・You can make as many purchases as you like in a month and pay for them all at once the following month.
*For details on "Paidy," please see here.

3. Shipping Information

Shipping is handled via Kuroneko Yamato Mail Service (Nekopos) or Sagawa Express courier service.
Free shipping on orders over 3,980 yen (tax included)
(Free shipping for Hokkaido and Okinawa on orders over 6,000 yen)

[Mail Service (Nekopos)]
Carrier: Yamato Transport Service Name: Nekopos

Mail service: Flat rate of 290 yen nationwide

[Specifications]
Thickness within 2.5cm, A4 size (within 22.8 x 31.2 x 2.5cm)
Large enough to fit through standard mailbox slots.

[Points of Caution]
◆ Nekopos is a delivery method where items are placed in your mailbox.
We cannot guarantee against loss or theft after delivery. Thank you for your understanding.
◆ Nekopos may not be available for orders with large quantities or due to size constraints.
(We will contact you via email if we need to switch to courier delivery, etc.)
◆ You cannot specify a delivery time.
◆ Delivery is typically made by mailbox drop on the "next day or the day after next."
◆ We may change to courier delivery for high-value items, etc.
(We will contact you via email.)

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[Courier Delivery]
Carrier: Sagawa Express Service Name: Hikyaku Express

Courier Delivery Fee Table

	Region Details	Shipping Fee
Hokkaido	Hokkaido	1,530 yen
Tohoku	Aomori, Iwate, Akita	710 yen
Tohoku	Miyagi, Yamagata, Fukushima	690 yen
Kanto	Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi	600 yen
Shin-etsu	Niigata, Nagano	630 yen
Hokuriku	Toyama, Ishikawa, Fukui	630 yen
Tokai	Gifu, Shizuoka, Aichi, Mie	630 yen
Kansai	Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama	580 yen
Chugoku	Tottori, Shimane, Okayama, Hiroshima, Yamaguchi	630 yen
Shikoku	Tokushima, Kagawa, Ehime, Kochi	630 yen
Kyushu	Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima	630 yen
Okinawa	Okinawa	1,530 yen

*Prices include consumption tax.
*Additional shipping fees may apply for remote islands/certain areas.

[Points of Caution]
◆ You can specify a delivery date and time.
◆ Orders will be shipped within 7 days.
(We will contact you via email if an item is out of stock.)
◆ For prepaid orders, shipping will occur once payment is confirmed.
(We will contact you via email if an item is out of stock.)
◆ Delivery may be delayed in the following cases. Thank you for your understanding:
　● Worsened transportation conditions due to natural disasters, bad weather, accidents, etc.
　● During the New Year holidays, Obon holidays, etc.

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[International Shipping]
Carrier: Japan Post Service Name: International Air Packet

International Air Packet Rate Table

Weight	Taiwan	Canada / Europe	USA
Up to 100g	720 yen	880 yen	1,200 yen
Up to 200g	820 yen	1,060 yen	1,410 yen
Up to 300g	920 yen	1,240 yen	1,620 yen
Up to 400g	1,020 yen	1,420 yen	1,830 yen
Up to 500g	1,120 yen	1,600 yen	2,040 yen
Up to 600g	1,220 yen	1,780 yen	2,250 yen
Up to 700g	1,320 yen	1,960 yen	2,460 yen
Up to 800g	1,420 yen	2,140 yen	2,670 yen
Up to 900g	1,520 yen	2,320 yen	2,880 yen
Up to 1000g	1,620 yen	2,500 yen	3,090 yen

*Includes 370 yen international tracking record fee.

[Points of Caution]
◆ International Air Packet is limited to packages with a total length, width, and height of 90cm or less.
　Please inquire separately if your package exceeds this size.
◆ Orders will be shipped within 7 days.
(We will contact you via email if an item is out of stock.)
◆ For prepaid orders, shipping will occur once payment is confirmed.
(We will contact you via email if an item is out of stock.)
◆ Please note that we cannot provide compensation for loss or damage of packages.
◆ Delivery may be delayed in the following cases. Thank you for your understanding:
　● Worsened transportation conditions due to natural disasters, bad weather, accidents, etc.
　● During the New Year holidays, Obon holidays, etc.

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[Please Note]
● Please note that we cannot ship on Saturdays, Sundays, national holidays, or company holidays such as New Year and Obon.
● One shipping address per order. If you have multiple shipping addresses, please place separate orders for each address.

4. Cancellations, Returns, and Exchanges

In principle, refunds or exchanges due to customer convenience will only be accepted for unopened and unused items, provided we are contacted by phone or email within 7 days of arrival.

We take every precaution regarding product quality, but if you happen to receive a defective product, please contact us via our inquiry form or by phone within 7 days of arrival.
We will handle it promptly.

● We will cover the shipping costs for the exchange of defective products or incorrect shipments.
● Shipping and return costs for customer convenience are to be borne by the customer (prepaid).
● We may be unable to fulfill exchanges if, for example, the same item is unavailable.
In such cases, please understand that we will provide a refund.
● Please be sure to provide details via email when returning or exchanging items.
● Please contact us in the event of an accident such as damage during transit.